![]() Other servers assume that users know what they are doing and simply perform the transfer. A common mistake is to transfer binary files as text, and some FTP servers will warn the user if the file extension seems to indicate this might be going to happen. There are only a few other things that can go wrong with FTP. The data transfer might continue sending data, and typically does, but the client will not acknowledge it and ignores everything received after the user abort. When the server receives the ABOR command on the control connection, it should respond with 426 (transfer aborted) and 226 (abort successful) messages. The ABOR command is sent as urgent TCP data to make sure it is handled promptly by the server. The interrupt key is usually cntl-C, but others are possible depending on operating system. When the client is storing a file on a server, the use of the control connection is straightforward: The client stops sending data and sends an ABOR command to the sender on the control connection. The use of two connections allows users to abort a file transfer that is unintended or out of control (a misformed mget is usually the culprit). There is a huge benefit to keeping FTP data transfers off the control connection. Walter Goralski, in The Illustrated Network, 2009 When Things Go Wrong A shared- drive file plan is only successful if all computer users understand how and where to create and save records. Compulsory training sessions, organised with input from IT and personnel staff, present the best means of achieving this. When best practice documents have been developed, it is important to ensure they are understood by staff. An extensive literature in its own right has been written on this subject since guidance is readily available, the issues are not discussed in detail here (although relevant resources can be found in Chapter 8). Without institution-wide agreed practice on the above, shared-drive spaces quickly become chaotic and opaque. Version control – what is the preferred method for managing drafts and different versions of documents? ■Į-mail management – how will e-mail be managed? Should e-mails of significance be saved to the shared drive alongside other documents? If so, what format is most appropriate? Or are they best managed over the long term within the e-mail client server? Naming conventions – what is the preferred method for titling folders and records? ■ In an electronic environment, it is of paramount importance that all staff adhere to the same practices. In a paper environment, this is relatively simple: staff need to know how to title and organise files pertinent to their area of work. ![]() When the file structure has been finalised, it must be supported by guidance and training for staff. ![]()
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